Deal With The Negative
If someone is angry, bitter or negative don’t just dismiss them as they may be right and justified. The best way to deal with them is to engage with them, through the dialogue you will discover the cause so that it can be dealt with appropriately.
Ignoring them will lead to the dissatisfaction and anger quickly spreading to others.
The path of ignoring the “naysayers” will lead to the stagnation of the organisation, but if you dialogue with them, and listen to them without agenda, you may win a solid ally. The negativity, when handled correctly, may lead to improved product or process or at least to improved communication. Start to worry when your organisation has only people who say “yes” to everything that is happening, it means there are no boundaries; very dangerous territory.
Be very careful with criticism, it may be right. Consider it a blessing, it means someone is listening and wants to engage.
Posted on 28/11/2010, in Business Development, Church, Communication, Community, Leadership, Think and tagged business, Communication, Leadership, solutions, Think. Bookmark the permalink. Leave a comment.